Cancellation & Refund Policy
Last Updated: September 24, 2026
1. Cancellations and Refunds
Plans change, so every booking comes with three options. Cancel in one click from your dashboard any time before your quest runs, and for up to 45 minutes after your scheduled departure, and choose a credit for the full amount you paid (valid for 12 months on any quest), a free reschedule to another departure, or a refund of your full payment minus the non-refundable payment processing fee. Payment processing fees are charged by our payment provider when you pay and are not returned on a refund; a credit or a reschedule keeps the whole amount. Once the 45-minute window closes the quest counts as played, and any request is handled by our support team at support@goquestirl.com.
2. Solo at T-60
Open matchmaking departures run Sundays at 3:00 PM local time, and everyone booked on one is matched into teams of 2–6 players. One hour before the start we email you how many players have signed up. If you are still the only one, you choose: play the quest solo (every mission has a solo version), reschedule for free to another departure, take a credit for the full amount you paid to use later, or get a refund of your full payment minus the non-refundable payment processing fee. If you do nothing, the quest runs for you solo at the scheduled time. If you would rather play alone from the start, book a private quest instead.
3. Stranded Team
If your team was confirmed but none of your teammates arrive, claim it from your Quest dashboard between 15 and 45 minutes after the scheduled departure and choose a credit for the full amount you paid (valid for 12 months on any quest), a free reschedule to another departure, or a refund of your full payment minus the non-refundable payment processing fee.
4. Rescheduling
Yes, and rescheduling is always free. Move your booking to another departure from your dashboard any time up to 45 minutes after your scheduled departure. Open matchmaking bookings move to another open departure (Sundays at 3:00 PM, local time); private bookings can pick any available time. Not ready to pick a date? Cancel for a credit worth the full amount you paid and use it later. Please make any change as early as you can: other players may be counting on you.
5. Weather Policy
Our quests run rain or shine. If severe weather makes a quest unsafe, we will contact you and you can choose a credit for the full amount you paid (valid for 12 months on any quest), a free reschedule to another departure, or a refund of your full payment minus the non-refundable payment processing fee.
6. Late Arrivals
Please arrive approximately 10-15 minutes before your scheduled departure. Teams are formed at the meeting point about 30 minutes after the start time, from the players who have arrived.