Cancellation & Refund Policy
Last Updated: August 30, 2026
1. Cancellations and Refunds
You can cancel for a 100% full refund at any time before your quest runs, and for up to 45 minutes after your scheduled departure — in one click from your dashboard. Once that 45-minute window closes the quest counts as played, and any refund is handled by our support team. And if you ever feel uncomfortable on a quest, you can stop and leave and we will refund you in full — during the quest, right after, or days later. Email support@goquestirl.com; you do not have to explain why.
2. Solo at T-60
Open departures form teams of 2–6 players. Private bookings can be any size from 1–6, so a solo player can book and play alone. You decide. We email you at the 60-minute cutoff if you are still the only player, and you can keep waiting for late signups, cancel for a 100% full refund, or go ahead and play the quest solo. If you would rather play alone from the start, book a private solo quest instead.
3. Stranded Team
If your team was confirmed but none of your teammates arrive, you can request a full refund through your Quest dashboard anytime between the scheduled start and 45 minutes after the scheduled departure. This is a self-reported refund.
4. Rescheduling
Yes. Cancel for a 100% full refund and book any other time you like. The refund window stays open until 45 minutes after your scheduled departure, so a late change of plan still costs you nothing. If your team is already confirmed, please cancel as early as you can — your teammates are counting on you.
5. Weather Policy
Our quests run rain or shine. In the event of severe weather conditions that we determine make the quest unsafe, we will contact you to provide a full refund.
6. Late Arrivals
Please arrive approximately 10-15 minutes before your scheduled departure. Your team is finalized 60 minutes before departure, but you do not need to arrive 60 minutes early.